A2.6: At the hotel

En el hotel

At the hotel you will learn essential Spanish phrases for check-in, requesting extra services, and reporting room issues. Key vocabulary includes pronouns like "lo", "la", and useful verbs like "hacer" and "solicitar".

Listening & reading materials

Practice vocabulary in context with real materials.

A2.6.1 Diálogo

Ana y Pedro hacen el check in en el hotel

Ana and Pedro check in at the hotel


Vocabulary (17)

 Hacer el check in: Check in (Spanish)

Hacer el check in

Show

Check in Show

 Registrarse (to register) - Verb conjugation and exercises

Registrarse

Show

To register Show

 La recepción: The reception (Spanish)

La recepción

Show

The reception Show

 El recepcionista: the receptionist (Spanish)

El recepcionista

Show

The receptionist Show

 Amable: kind (Spanish)

Amable

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Kind Show

 El servicio: The service (Spanish)

El servicio

Show

The service Show

 El problema: The problem (Spanish)

El problema

Show

The problem Show

 La solución: The solution (Spanish)

La solución

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The solution Show

 La llave: The key (Spanish)

La llave

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The key Show

 La entrada: the reception (Spanish)

La entrada

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The reception Show

 La salida: The exit (Spanish)

La salida

Show

The exit Show

 Hacer el check out: Check out (Spanish)

Hacer el check out

Show

Check out Show

 Descansar (to rest) - Verb conjugation and exercises

Descansar

Show

To rest Show

 La reserva: The reservation (Spanish)

La reserva

Show

The reservation Show

 El servicio de limpieza: The cleaning service (Spanish)

El servicio de limpieza

Show

The cleaning service Show

 Devolver la llave: Return the key (Spanish)

Devolver la llave

Show

Return the key Show

 El número de habitación : The room number (Spanish)

El número de habitación

Show

The room number Show

Exercises

These exercises can be done together during conversation lessons or as homework.

Exercise 1: Translate and use in a sentence

Instruction: Pick a word, translated and use the word in a sentence or dialogue.

1

La recepción


The reception

2

La salida


The exit

3

El recepcionista


The receptionist

4

El número de habitación


The room number

5

El problema


The problem

Ejercicio 2: Conversation exercise

Instrucción:

  1. Play a dialogue between the hotel staff and the guest during check-in. (Play a dialogue between the hotel staff and the guest during check-in.)

Teaching guidelines +/- 10 minutes

Example phrases:

Hice una reserva con booking.com.

I made a reservation with booking.com.

¿Cuál es su número de reserva?

What is your reservation number?

El desayuno empieza a las 7 y termina a las 10.

Breakfast starts at 7 and ends at 10 o'clock.

Su número de habitación es el 215, en la segunda planta.

Your room number is 215, on the second floor.

El comedor está al lado del ascensor en la primera planta.

The dining room is next to the elevator on the first floor.

¿Podría tener una toalla extra?

Could I have an extra towel?

...

Exercise 3: Dialogue Cards

Instruction: Select a situation and practice the conversation with your teacher or fellow students.

Exercise 4: Multiple Choice

Instruction: Choose the correct solution

1. Cuando _______________ al hotel, el recepcionista me saludó amablemente.

(When _______________ at the hotel, the receptionist greeted me kindly.)

2. Ya _______________ el check-in y me han dado la llave.

(I have already _______________ the check-in and they gave me the key.)

3. ______________ un servicio extra para la habitación y me lo han confirmado.

(I _______________ an extra service for the room and they have confirmed it to me.)

4. Les _______________ al recepcionista el problema con la limpieza de mi habitación.

(I _______________ to the receptionist the problem with the cleaning of my room.)

Exercise 5: At the hotel: check-in and service

Instruction:

Cuando (Llegar - Pretérito perfecto) al hotel, la recepcionista nos (Dar - Pretérito perfecto) la llave y nos (Explicar - Pretérito perfecto) cómo hacer el check-in. Durante nuestra estancia, yo (Solicitar - Pretérito perfecto) el servicio de limpieza extra porque quería descansar bien. El último día, nosotros (Hacer - Pretérito perfecto) el check-out temprano y (Devolver - Pretérito perfecto) la llave en la recepción. Todo el personal (Ser - Pretérito perfecto) muy amable y (Resolver - Pretérito perfecto) cualquier problema rápidamente.


When we have arrived at the hotel, the receptionist has given us the key and has explained to us how to check in. During our stay, I have requested the extra cleaning service because I wanted to rest well. On the last day, we have done the check-out early and have returned the key at the reception. All the staff has been very kind and has solved any problem quickly.

Verb Tables

Llegar - Llegar

Pretérito perfecto

  • yo he llegado
  • tú has llegado
  • él/ella/usted ha llegado
  • nosotros/nosotras hemos llegado
  • vosotros/vosotras habéis llegado
  • ellos/ellas/ustedes han llegado

Solicitar - Solicitar

Pretérito perfecto

  • yo he solicitado
  • tú has solicitado
  • él/ella/usted ha solicitado
  • nosotros/nosotras hemos solicitado
  • vosotros/vosotras habéis solicitado
  • ellos/ellas/ustedes han solicitado

Devolver - Devolver

Pretérito perfecto

  • yo he devuelto
  • tú has devuelto
  • él/ella/usted ha devuelto
  • nosotros/nosotras hemos devuelto
  • vosotros/vosotras habéis devuelto
  • ellos/ellas/ustedes han devuelto

Dar - Dar

Pretérito perfecto

  • yo he dado
  • tú has dado
  • él/ella/usted ha dado
  • nosotros/nosotras hemos dado
  • vosotros/vosotras habéis dado
  • ellos/ellas/ustedes han dado

Explicar - Explicar

Pretérito perfecto

  • yo he explicado
  • tú has explicado
  • él/ella/usted ha explicado
  • nosotros/nosotras hemos explicado
  • vosotros/vosotras habéis explicado
  • ellos/ellas/ustedes han explicado

Hacer - Hacer

Pretérito perfecto

  • yo he hecho
  • tú has hecho
  • él/ella/usted ha hecho
  • nosotros/nosotras hemos hecho
  • vosotros/vosotras habéis hecho
  • ellos/ellas/ustedes han hecho

Ser - Ser

Pretérito perfecto

  • yo he sido
  • tú has sido
  • él/ella/usted ha sido
  • nosotros/nosotras hemos sido
  • vosotros/vosotras habéis sido
  • ellos/ellas/ustedes han sido

Resolver - Resolver

Pretérito perfecto

  • yo he resuelto
  • tú has resuelto
  • él/ella/usted ha resuelto
  • nosotros/nosotras hemos resuelto
  • vosotros/vosotras habéis resuelto
  • ellos/ellas/ustedes han resuelto

Exercise 6: Los pronombres de objeto directo: "Lo", "La", "Los", "Las"

Instruction: Fill in the correct word.

Grammar: The direct object pronouns: "Lo", "La", "Los", "Las"

Show translation Show answers

los, las, lo, la

1.
¿Dónde está la llave? No ... encuentro.
(Where is the key? I can't find it.)
2.
El cliente ha pedido la salida tarde y ... han aprobado.
(The client has requested the late checkout and it has been approved.)
3.
Hemos tenido un problema y ... hemos solucionado rápido.
(We have had a problem and we have solved it quickly.)
4.
Quiero descansar un poco, así que ... hago en la habitación.
(I want to rest a little, so I do it in the room.)
5.
¿Ya has hecho el check-in? Sí, ... he hecho esta mañana.
(Have you checked in yet? Yes, I did it this morning.)
6.
Los documentos estaban en la maleta y ... he olvidado.
(The documents were in the suitcase and I have forgotten them.)
7.
¿Tienes la tarjeta del hotel? No, no ... tengo.
(Do you have the hotel card? No, I don't have it.)
8.
He visto las llaves en recepción y ... he tomado.
(I have seen the keys at reception and taken them.)

Exercise 7: Los pronombres de objeto indirecto: "Me, Te, Le, Nos, Os, Les"

Instruction: Fill in the correct word.

Grammar: The indirect object pronouns: "Me, Te, Le, Nos, Os, Les"

Show translation Show answers

Les, nos, me, Te, Os

1.
A tí: ¿... están ofreciendo un servicio extra?
(To you: Are they offering you an extra service?)
2.
A tí: ... dicen el proceso de check-in.
(To you: They tell you the check-in process.)
3.
A mí: La agencia ... recomienda una buena habitación.
(To me: The agency recommends a good room.)
4.
A nosotros: El recepcionista ... muestra la salida.
(To us: The receptionist shows us the exit.)
5.
A ellos: ¿... dan una copia del carné de conducir?
(To them: do they give them a copy of the driving licence?)
6.
A mí: El recepcionista ... da la llave ahora.
(To me: The receptionist gives me the key now.)
7.
A vosotros: ¿... dan la llave de acceso en recepción?
(To you all: Do they give you the access key at reception?)
8.
A nosotros: El hotel ... envía un mensaje.
(To us: The hotel sends us a message.)

Grammar

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A2.6.2 Gramática

Los pronombres de objeto directo: "Lo", "La", "Los", "Las"

The direct object pronouns: "Lo", "La", "Los", "Las"


A2.6.3 Gramática

Los pronombres de objeto indirecto: "Me, Te, Le, Nos, Os, Les"

The indirect object pronouns: "Me, Te, Le, Nos, Os, Les"


Verb conjugation tables for this lesson

Llegar to arrive

Pretérito perfecto

Spanish English
(yo) he llegado I have arrived
(tú) has llegado You have arrived
(él/ella) ha llegado he/she has arrived
(nosotros/nosotras) hemos llegado We have arrived
(vosotros/vosotras) habéis llegado You have arrived
(ellos/ellas) han llegado They have arrived

Exercises and examples phrases

Solicitar to apply

Pretérito perfecto

Spanish English
(yo) he solicitado I have applied
(tú) has solicitado You have applied
(él/ella) ha solicitado he/she has applied
(nosotros/nosotras) hemos solicitado we have applied
(vosotros/vosotras) habéis solicitado you have applied
(ellos/ellas) han solicitado they have applied

Exercises and examples phrases

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At the Hotel: Spanish Lesson Overview

This lesson focuses on practical Spanish communication used in hotel settings. You will learn how to handle common situations such as checking in, requesting extra services, and reporting issues during a hotel stay. The content is ideal for learners at the A2 level who have basic knowledge of Spanish and want to expand their vocabulary and grasp of essential grammar structures relevant to travel.

Key Grammar Points

  • Direct Object Pronouns: lo, la, los, las — used to replace nouns and avoid repetition (e.g., "se lo doy" means "I give it to him/her").
  • Indirect Object Pronouns: me, te, le, nos, os, les — used to indicate to whom or for whom an action is done.
  • Past Perfect Tense (Pretérito Perfecto): Frequently used to talk about recent actions, such as "he hecho el check-in" (I have checked in).

Common Vocabulary and Phrases

Below are some useful words and expressions, essential for hotel-related conversations:

  • La reserva — the reservation
  • La llave — the key
  • El desayuno — breakfast
  • Solicitar — to request (e.g., "solicitar una toalla extra")
  • Servicio de despertador — wake-up call service
  • El ascensor — elevator
  • Registro/check-in — the check-in process
  • Habitación — room

Situational Dialogues

The lesson includes practical dialogues for three scenarios:

  • Checking in at reception: Asking for identification, receiving the room key, and inquiring about breakfast times.
  • Requesting extra services: Ordering additional towels, softer pillows, or arranging a wake-up call and restaurant reservations.
  • Reporting problems: Informing the staff about issues like air conditioning or hot water malfunctions and solutions offered.

Useful Cultural and Language Notes

In Spanish, formal and polite communication is important, especially in service-related contexts like hotels. The use of pronouns such as "le" for indirect objects helps maintain politeness and clarity.

Spanish uses definite articles before abstract concepts like meals (el desayuno), which is different from English.

Unlike English, Spanish places direct and indirect object pronouns before the conjugated verb or attached to an infinitive, such as "se lo doy" (I give it to him/her).

Comparing Some Useful Spanish Phrases with English

  • "Tengo una reserva a nombre de García." – "I have a reservation under the name García." Literal word order and structure are similar to English.
  • "Se la llevaremos a la habitación." – This means "We will bring it to the room." The pronouns "se la" replace a direct and indirect object; English usually requires explicit nouns.
  • "¿Puede darme su DNI o pasaporte?" – "Can you give me your ID or passport?" The polite use of "puede" reflects formality common in Spanish customer service.

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