A2.11: Emergency services

Servizi di emergenza

Learn to handle emergency situations in Italian with key phrases like 'incendio' (fire), 'ambulanza' (ambulance), and 'soccorso' (help). This lesson covers calling emergency services, describing incidents, and urgent medical assistance.

Listening & reading materials

Practice vocabulary in context with real materials.

A2.11.1 Racconto breve

Emergenza al 115

Emergency at 115


Vocabulary (14)

 L'emergenza: The emergency (Italian)

L'emergenza

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The emergency Show

 Il soccorso: The rescue (Italian)

Il soccorso

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The rescue Show

 Il fuoco: The fire (Italian)

Il fuoco

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The fire Show

 La velocità: The speed (Italian)

La velocità

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The speed Show

 La protezione: The protection (Italian)

La protezione

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The protection Show

 Il paramedico: The paramedic (Italian)

Il paramedico

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The paramedic Show

 I pompieri: The firefighters (Italian)

I pompieri

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The firefighters Show

 Salvare (save) - Verb conjugation and exercises

Salvare

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Save Show

 La Croce Rossa: The Red Cross (Italian)

La Croce Rossa

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The red cross Show

 L'ambulanza: The ambulance (Italian)

L'ambulanza

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The ambulance Show

 Il kit di primo soccorso: The first aid kit (Italian)

Il kit di primo soccorso

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The first aid kit Show

 Chiamare la polizia: Call the police (Italian)

Chiamare la polizia

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Call the police Show

 Avere un'emergenza: To have an emergency (Italian)

Avere un'emergenza

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To have an emergency Show

 Avere paura: To be afraid (Italian)

Avere paura

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To be afraid Show

Exercises

These exercises can be done together during conversation lessons or as homework.

Exercise 1: Dialogue Cards

Instruction: Select a situation and practice the conversation with your teacher or fellow students.

Exercise 2: Multiple Choice

Instruction: Choose the correct solution

1. Quando ___ visto il fuoco, ho avuto paura e ho chiamato subito la polizia.

(When ___ saw the fire, I was scared and I immediately called the police.)

2. Il paramedico è arrivato presto e ___ portato con sé il kit di primo soccorso.

(The paramedic arrived early and ___ brought the first aid kit with him.)

3. ___ chiamato l'ambulanza perché l'emergenza era grave.

(___ called the ambulance because the emergency was serious.)

4. La Croce Rossa ___ salvato molte persone durante l'incendio.

(The Red Cross ___ saved many people during the fire.)

Exercise 3: An Emergency at Home

Instruction:

Ieri sera, mentre (Preparare - Imperfetto) la cena, ho visto che il fuoco (Cominciare - Imperfetto) nel salotto. Ho (Avere - Passato prossimo) paura, ma ho chiamato (Parlare - Imperfetto) la polizia. Mentre io (Parlare - Imperfetto) con l'operatore, mio marito (Cercare - Imperfetto) il kit di primo soccorso. Dopo pochi minuti, sono arrivati i pompieri e i paramedici. Loro hanno (Salvare - Passato prossimo) la nostra casa e hanno aiutato la nostra famiglia. Siamo molto grati per il loro coraggio e la loro velocità.


Last night, while I was preparing dinner, I saw that the fire was starting in the living room. I was afraid, but I immediately called the police. While I was speaking with the operator, my husband was looking for the first aid kit. After a few minutes, the firefighters and paramedics arrived. They saved our house and helped our family. We are very grateful for their courage and their speed.

Verb Tables

Preparare - Prepare

Imperfetto

  • io preparavo
  • tu preparavi
  • lui/lei preparava
  • noi preparavamo
  • voi preparavate
  • loro preparavano

Cominciare - Start

Imperfetto

  • io cominciavo
  • tu cominciavi
  • lui/lei cominciava
  • noi cominciavamo
  • voi cominciavate
  • loro cominciavano

Avere - Have

Passato prossimo

  • io ho avuto
  • tu hai avuto
  • lui/lei ha avuto
  • noi abbiamo avuto
  • voi avete avuto
  • loro hanno avuto

Parlare - Speak

Imperfetto

  • io parlavo
  • tu parlavi
  • lui/lei parlava
  • noi parlavamo
  • voi parlavate
  • loro parlavano

Cercare - Look for

Imperfetto

  • io cercavo
  • tu cercavi
  • lui/lei cercava
  • noi cercavamo
  • voi cercavate
  • loro cercavano

Salvare - Save

Passato prossimo

  • io ho salvato
  • tu hai salvato
  • lui/lei ha salvato
  • noi abbiamo salvato
  • voi avete salvato
  • loro hanno salvato

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Lesson Overview: Emergency Services in Italian

This lesson focuses on practical communication relevant to emergency situations in Italian, targeting A2 learners. It covers essential vocabulary and dialogues to help you handle calls for fire, road accidents, and urgent medical assistance.

Core Lesson Content

Through simulated dialogues, you practice key expressions such as:

  • Chiamata ai soccorsi: Calling emergency services to report a fire ("C84955 un incendio nel mio appartamento!").
  • Incidente stradale: Reporting a road accident and describing injuries ("Ho visto un'auto che ha colpito un ciclista.").
  • Assistenza medica urgente: Requesting urgent medical aid for sudden illness ("Mio padre sta male, non respira bene.").

Key Vocabulary & Expressions

  • Emergenza (emergency), incendio (fire), vigili del fuoco (firefighters), ambulanza (ambulance).
  • Ferito (injured), dolore (pain), pronto soccorso (first aid/emergency room).
  • Useful verbs in the passato prossimo tense to describe past emergency actions like: ho chiamato (I called), sono arrivati (they arrived), ho preso (I took).

Grammar Focus: Past Tenses and Verb Conjugations

The lesson also includes exercises on verb conjugations, especially the passato prossimo tense used for past actions related to emergencies. Examples include:

  • Quando ho visto il fuoco, ho chiamato subito la polizia. (When I saw the fire, I immediately called the police.)
  • I pompieri sono arrivati rapidamente per spegnere l'incendio. (The firefighters arrived quickly to put out the fire.)

Mini-story: "An Emergency at Home"

This narrative helps learners consolidate verbs in past tenses through context:

"Ieri sera, mentre preparavo la cena, ho visto del fumo uscire dalla cucina...". The story includes key verbs with tense indications like preparavo (imperfect) and ho chiamato (past perfect).

Language Notes: Differences Between English and Italian in Emergencies

Italian emergency calls often start with "Pronto", equivalent to "Hello" when answering a phone. The term for emergency services is "servizi di emergenza" or commonly the specific number 115 for fire or 112 for general emergencies. Unlike English, Italian uses the passato prossimo tense extensively to narrate recent past events, which is important to master for describing emergencies accurately.

Useful phrases include:

  • Qual e8 lemergenza? – What is the emergency?
  • Dove si trova esattamente? – Where exactly is it located?
  • Ci sono persone dentro? – Are there people inside?
  • Sto inviando unambulanza – I am sending an ambulance.

Understanding these expressions and verb tenses will improve your ability to give clear, accurate information during emergencies in Italian.

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