A2.6: At the hotel

In albergo

This lesson focuses on using Italian direct and indirect object pronouns in hotel-related conversations, including phrases like "la chiave" (the key) and "la colazione" (the breakfast). You will learn to ask for services, report problems, and understand essential verbs such as "portare" (to bring) and "spiegare" (to explain).

Vocabulary (16)

 La reception: The reception (Italian)

La reception

Show

The reception Show

 La receptionist: The receptionist (Italian)

La receptionist

Show

The receptionist Show

 Il rumore: The noise (Italian)

Il rumore

Show

The noise Show

 Gentile: kind (Italian)

Gentile

Show

Kind Show

 La chiave: The key (Italian)

La chiave

Show

The key Show

 Il problema: The problem (Italian)

Il problema

Show

The problem Show

 La soluzione: The solution (Italian)

La soluzione

Show

The solution Show

 L'ascensore: the lift (Italian)

L'ascensore

Show

The lift Show

 L'entrata: The entrance (Italian)

L'entrata

Show

The entrance Show

 L'uscita: The exit (Italian)

L'uscita

Show

The exit Show

 Il servizio di pulizia: The cleaning service (Italian)

Il servizio di pulizia

Show

The cleaning service Show

 La vista mare: the sea view (Italian)

La vista mare

Show

The sea view Show

 Il numero della camera: The number of the room (Italian)

Il numero della camera

Show

The number of the room Show

 Fare il check-out: to check out (Italian)

Fare il check-out

Show

To check out Show

 Iscriversi (to register) - Verb conjugation and exercises

Iscriversi

Show

To register Show

 Riportare (to report) - Verb conjugation and exercises

Riportare

Show

To report Show

Exercises

These exercises can be done together during conversation lessons or as homework.

Exercise 1: Translate and use in a sentence

Instruction: Pick a word, translated and use the word in a sentence or dialogue.

1

Riportare


To report

2

La vista mare


The sea view

3

Fare il check-out


To check out

4

Il numero della camera


The number of the room

5

La chiave


The key

Esercizio 2: Conversation exercise

Istruzione:

  1. Play a dialogue between the hotel staff and the guest during check-in. (Play a dialogue between the hotel staff and the guest during check-in.)

Teaching guidelines +/- 10 minutes

Example phrases:

Ho fatto una prenotazione su booking.com.

I made a reservation with booking.com.

Qual è il numero della tua prenotazione?

What is your reservation number?

La colazione inizia alle 7 e termina alle 10.

Breakfast starts at 7 and ends at 10 o'clock.

Il tuo numero di camera è 215, al secondo piano.

Your room number is 215, on the second floor.

La sala da pranzo è accanto all'ascensore al primo piano.

The dining room is next to the elevator on the first floor.

Potrei avere un asciugamano in più?

Could I have an extra towel?

...

Exercise 3: Dialogue Cards

Instruction: Select a situation and practice the conversation with your teacher or fellow students.

Exercise 4: Multiple Choice

Instruction: Choose the correct solution

1. Al momento del check-in, la receptionist ____ spiega le regole dell'hotel.

(At the moment of check-in, the receptionist ____ explains the hotel rules to us.)

2. Per favore, ____ porta la chiave della stanza 305?

(Please, ____ bring me the key to room 305?)

3. Se il rumore continua, dobbiamo ____ la reception.

(If the noise continues, we have to ____ the reception.)

4. Ho riportato la chiave alla reception prima di ____ il check-out.

(I returned the key to the reception before ____ the check-out.)

Exercise 5: At check-in at the hotel

Instruction:

Quando (Arrivare - Presente) in hotel, la receptionist (Dare - Presente) la chiave e (Spiegare - Presente) il numero della camera. Durante il soggiorno, (Chiedere - Presente) se tutto va bene, ma io le (Riportare - Presente) un problema con il rumore vicino all'ascensore. Lei (Offrire - Presente) subito una soluzione e (Portare - Presente) qualcuno del servizio di pulizia per risolvere il problema. Alla fine del soggiorno, (Fare - Presente) il check-out e (Ringraziare - Presente) la receptionist per il gentile aiuto.


When I arrive at the hotel, the receptionist gives me the key and explains to me the room number. During the stay, she asks if everything is fine, but I report a problem to her with the noise near the elevator. She immediately offers a solution and brings someone from the cleaning service to solve the problem. At the end of the stay, I check out and thank the receptionist for the kind help.

Verb Tables

Arrivare - Arrivare

Presente

  • io arrivo
  • tu arrivi
  • lui/lei arriva
  • noi arriviamo
  • voi arrivate
  • loro arrivano

Dare - Dare

Presente

  • io do
  • tu dai
  • lui/lei dà
  • noi diamo
  • voi date
  • loro danno

Spiegare - Spiegare

Presente

  • io spiego
  • tu spieghi
  • lui/lei spiega
  • noi spieghiamo
  • voi spiegate
  • loro spiegano

Chiedere - Chiedere

Presente

  • io chiedo
  • tu chiedi
  • lui/lei chiede
  • noi chiediamo
  • voi chiedete
  • loro chiedono

Riportare - Riportare

Presente

  • io riporto
  • tu riporti
  • lui/lei riporta
  • noi riportiamo
  • voi riportate
  • loro riportano

Offrire - Offrire

Presente

  • io offro
  • tu offri
  • lui/lei offre
  • noi offriamo
  • voi offrite
  • loro offrono

Portare - Portare

Presente

  • io porto
  • tu porti
  • lui/lei porta
  • noi portiamo
  • voi portate
  • loro portano

Fare - Fare

Presente

  • io faccio
  • tu fai
  • lui/lei fa
  • noi facciamo
  • voi fate
  • loro fanno

Ringraziare - Ringraziare

Presente

  • io ringrazio
  • tu ringrazi
  • lui/lei ringrazia
  • noi ringraziamo
  • voi ringraziate
  • loro ringraziano

Exercise 6: I pronomi oggetto diretto

Instruction: Fill in the correct word.

Grammar: Direct object pronouns

Show translation Show answers

mi, ci, li, ti, la, vi, lo

1.
Devo prendere la chiave, devo ... prendo subito.
(I have to take the key, I have to take it immediately.)
2.
La chiave non è qui, ... cerco alla reception.
(The key is not here, I am looking for it at the reception.)
3.
Il problema è urgente, ... risolviamo subito.
(The problem is urgent, we will solve it immediately.)
4.
Vi aspettano all'entrata, ... vedono già.
(They are waiting for you at the entrance, they already see you.)
5. Io:
Il receptionist ... vede ogni mattina.
(The receptionist sees me every morning.)
6.
Il receptionist è gentile con noi, ... aiuta subito.
(The receptionist is kind to us, he helps us immediately.)
7. Tu:
Il servizio di pulizia ... cerca sempre.
(The cleaning service is always looking for you.)
8.
I problemi sono visibili, ... segnalo ora.
(The problems are visible, I am reporting them now.)

Exercise 7: I pronomi oggetto indiretto

Instruction: Fill in the correct word.

Grammar: Indirect object pronouns

Show translation Show answers

le, loro, ti, gli, mi, dirle, ci

1. A loro:
Le valigie sono pronte, ... possono prenderle.
(The suitcases are ready, they can take them.)
2. Dire, a ler:
Puoi spiegare il problema a lei? Puoi ... ora.
(Can you explain the problem to her? Can you tell her now.)
3. A lei:
La signora è nuova, ... spieghiamo tutto.
(The lady is new, we explain everything to her.)
4. A me:
Il receptionist ... dà subito una risposta.
(The receptionist immediately gives me an answer.)
5. A lui:
Il cliente è preoccupato, ... parlo subito.
(The client is worried, I will speak to him right away.)
6. A loro:
Il messaggio è importante, voglio dire ... subito.
(The message is important, I want to tell them immediately.)
7. A te:
Il direttore ... invia un messaggio ora.
(The director is sending you a message now.)
8. A noi:
Il portiere ... mostra dove andare ora.
(The goalkeeper shows us where to go now.)

Grammar

It's not the most exciting thing, we admit, but it’s absolutely essential (and we promise it'll pay off)!

A2.6.1 Grammatica

I pronomi oggetto diretto

Direct object pronouns


A2.6.2 Grammatica

I pronomi oggetto indiretto

Indirect object pronouns


Verb conjugation tables for this lesson

Riportare to report

Passato prossimo

Italian English
(io) ho riportato I have reported
(tu) hai riportato You have reported
(lui/lei) ha riportato he/she has reported
(noi) abbiamo riportato we have reported
(voi) avete riportato You have reported
(loro) hanno riportato they have reported

Exercises and examples phrases

Iscriversi to register

Presente

Italian English
(io) iscrivo I register
(tu) iscrivi you register
(lui/lei) iscrive he/she registers
(noi) iscriviamo we register
(voi) iscrivete You register
(loro) iscrivono they register

Exercises and examples phrases

Don't see progress when learning on your own? Study this material with a certified teacher!

Do you want to practice Italian today? That is possible! Just contact one of our teachers today.

Enroll now!

Lesson Overview: At the Hotel

This lesson focuses on practical communication in an Italian hotel setting. It teaches how to use direct and indirect object pronouns to interact politely and effectively during hotel activities such as checking in, requesting extra services, and reporting issues to the reception. The lesson is tailored for A2 level learners, offering useful vocabulary, expressions, and grammar structures essential for everyday travel situations.

Key Grammar: Direct and Indirect Object Pronouns

The lesson highlights the use of pronouns to replace nouns and avoid repetition in sentences. For example, phrases like "la sua stanza è al terzo piano" (her room is on the third floor) can be shortened using pronouns: "gliela indico sulla mappa" (I point it out to him/her on the map). Mastery of pronouns like lo, la, li, le, mi, ti, ci, vi, gli, le is crucial for fluent conversation.

Essential Vocabulary and Phrases

  • Check-in interactions: "Ho una prenotazione a nome Rossi" (I have a reservation under Rossi), "Mi può indicare la stanza?" (Can you show me the room?), "La colazione è dalle sette alle dieci" (Breakfast is from seven to ten).
  • Requests for extra services: "Potrei avere un cuscino extra?" (Could I have an extra pillow?), "Glielo porto subito" (I will bring it to you immediately).
  • Reporting problems: "La televisione non funziona" (The television doesn't work), "La risolviamo subito" (We will fix it immediately).

Practical Dialogues and Mini Story

The lesson includes dialogues simulating hotel conversations using relevant pronouns and vocabulary. A mini story illustrates a typical guest's experience, reinforcing verb conjugations in the present tense such as arrivare, dare, spiegare, chiedere, and ringraziare.

Comparison with English

Unlike English, Italian often requires object pronouns to agree in gender and number with the objects they replace, adding precision to communication. For example, English "I give it to you" becomes Italian "Te lo do" where the pronouns te (to you) and lo (it - masculine singular) are used together. This lesson focuses on these distinctions, presenting useful phrases like "gliela indico" (I point it to him/her) which has no direct word-for-word equivalent in English but conveys the same meaning.

These lessons would not be possible without our amazing partners🙏