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Dentistry 15 - Effective communication with the assistant
Dentistry 15 - Effective communication with the assistant
Dentistry 15 - Effective communication with the assistant

Dentistry 15 - Effective communication with the assistant - Exercises

Comunicación efectiva con el asistente

Exercise 1: Match a word

Instruction: Match the items that have a related meaning.

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Confirmar una cita — Decir que sí a la cita (Confirm an appointment — Say yes to the appointment)
Reagendar — Cambiar la fecha (Reschedule — Change the date)
Atender a un paciente — Recibir al paciente (Attend to a patient — Receive the patient)
Transferir una llamada — Pasar la llamada a otro (Transfer a call — Pass the call to someone else)

Exercise 2: Exam preparation (QR: Audio)

Instruction: Read the text, fill in the gaps with the missing words, and answer the questions below

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Nota interna para recepción y gabinete

Fill in the gaps: transfiere, historial, urgente, anota, recordatorio, consentimiento, cita

(Internal note for reception and treatment room)

En la clínica, recepción y gabinete usan una nota rápida para coordinarse. Al llegar el paciente, recepción confirma la y revisa el . Si falta un formulario o el , se pide antes de pasar.

En el gabinete, la asistente lo importante y avisa si hay algo . Si entra una llamada durante el tratamiento, recepción la solo si es necesario. Al final, se envía un al paciente y se comprueba el próximo turno.
In the clinic, reception and the treatment room use a quick note to coordinate. When the patient arrives, reception confirms the appointment and reviews the medical history. If a form or the consent is missing, it is requested before they go in.

In the treatment room, the assistant notes the important things and alerts if there is anything urgent. If a call comes in during treatment, reception transfers it only if necessary. At the end, a reminder is sent to the patient and the next appointment is confirmed.

  1. ¿Qué hace el equipo para coordinarse entre recepción y gabinete cuando llega el paciente y cuando termina la visita?

    (What does the team do to coordinate between reception and the treatment room when the patient arrives and when the visit ends?)

Exercise 3: Listening

Instruction: Listen to the audio and answer the questions.

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(Right now I'm with the patient from the eleven o'clock slot. At reception there is a call from Marta Pérez. Put it through only if it's urgent; if not, take the message. I also need you to confirm tomorrow's appointment with Mr. Ríos and, if he can't make it, reschedule it. Please check in his record if the consent is missing and tell him that he has to fill out the form before coming in. Take brief notes and set a reminder in my calendar.)
True False

(The speaker is seeing a patient and asks that the call be put through only if it is urgent.)

(They want to cancel Mr. Ríos's appointment without offering another date.)

(They ask to review the record to see if the consent is missing and, if not, to complete a form.)

Exercise 4: Multiple Choice

Instruction: Choose the correct solution

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1. ¿Puedes ___ la cita del lunes con el paciente, por favor?

(Can you ___ the appointment on Monday with the patient, please?)

2. Ahora ___ al siguiente paciente en la consulta 2.

(Now ___ the next patient in consultation room 2.)

3. En recepción, ___ el turno en el historial antes de llamar al paciente.

(At reception, ___ the appointment in the medical record before calling the patient.)

Exercise 5: Dialogue Cards

Instruction: Practice the conversation with your teacher or fellow students.

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1

Llamada para confirmar cita

Exercise 6: Discussion questions (QR: AI+)

Instruction: Speaking: translate and respond (QR: AI+)

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Useful expressions:

Primero necesito que... y después... / ¿Puedes comprobar si... y confirmar la cita? / Es urgente, por favor anótalo en el historial.

  1. En la recepción llega un paciente sin cita mientras atiendes a otro paciente - ¿qué le pides a tu asistente para organizar el turno y priorizar?
    A patient arrives at reception without an appointment while you are treating another patient—what do you ask your assistant to do to organize the schedule and prioritize?

    __________________________________________________________________________________________________________

  2. Durante un tratamiento necesitas que tu asistente llame a recepción y deje un mensaje para un paciente - ¿qué información le das y cómo se lo explicas de forma clara?
    During a treatment you need your assistant to call reception and leave a message for a patient—what information do you give them and how do you explain it clearly?

    __________________________________________________________________________________________________________

Exercise 7: Writing correspondence (QR: AI+)

Instruction: Write a reply to the following message appropriate to the situation

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Hola, Marta. Soy Laura, de recepción.

El paciente David Ruiz ha llamado: no puede venir a su cita de hoy a las 17:00. Quiere reagendar para mañana por la mañana. También pregunta si el doctor puede ver su historial antes, porque tiene dolor desde ayer. Yo puedo confirmar el nuevo turno si me dices a qué hora.

¿Le mandamos un recordatorio por SMS?

Hi, Marta. I’m Laura, from reception.

The patient David Ruiz called: he can’t make his appointment today at 17:00. He wants to reschedule for tomorrow morning. He also asks whether the doctor can look at his medical record beforehand, because he has had pain since yesterday. I can confirm the new appointment slot if you tell me what time.

Shall we send him a reminder by SMS?

Useful phrases:

  1. He comprobado la agenda y…

    (I’ve checked the schedule and…)

  2. ¿Puedes confirmar la cita para…?

    (Can you confirm the appointment for…?)

  3. Por favor, anota un mensaje para el doctor: …

    (Please, write down a message for the doctor: …)

Hola, Laura. He comprobado la agenda: mañana puedo atenderle a las 9:30 o a las 11:00. Si tiene dolor, es mejor a las 9:30. ¿Puedes confirmar la cita a las 9:30 y enviarle un recordatorio por SMS hoy por la tarde? Por favor, anota para el doctor: "Paciente con dolor desde ayer; revisar historial antes de la visita". Gracias.
Hi, Laura. I’ve checked the schedule: tomorrow I can see him at 9:30 or at 11:00. If he’s in pain, 9:30 is better. Can you confirm the appointment for 9:30 and send him an SMS reminder this afternoon? Please, note for the doctor: "Patient in pain since yesterday; review medical record before the visit". Thanks.