Exercise 1: Match a word
Instruction: Match the items that have a related meaning.
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Exercise 2: Exam preparation (QR: Audio)
Instruction: Read the text, fill in the gaps with the missing words, and answer the questions below
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Aviso interno: documentación y facturación en la clínica dental
Fill in the gaps: confidencialidad, registra, autorización, consentimiento informado, codificación, historial médico
(Internal notice: documentation and billing at the dental clinic)
Para garantizar una atención segura, el dentista al paciente y actualiza el antes del procedimiento. Si hay un tratamiento invasivo, se pide el y se explica el plan. Los datos del paciente se guardan con según la normativa.
En la factura se indica la del procedimiento y si el seguro público cubre una parte. A veces la clínica solicita una previa para ciertos tratamientos. La documentación puede revisarse en una auditoría, y el profesional debe cumplir los plazos y ser responsable legal.To ensure safe care, the dentist registers the patient and updates the medical history before the procedure. If there is an invasive treatment, informed consent is requested and the plan is explained. Patient data is kept confidential in accordance with regulations.
The invoice indicates the procedure coding and whether public insurance covers part of it. Sometimes the clinic requests prior authorization for certain treatments. The documentation may be reviewed in an audit, and the professional must meet deadlines and be legally responsible.
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¿Qué documentos o acciones menciona el aviso para atender y facturar correctamente a un paciente? Explica dos o tres.
(What documents or actions does the notice mention in order to care for and bill a patient correctly? Explain two or three.)
Exercise 3: Listening
Instruction: Listen to the audio and answer the questions.
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| True | False | |
|---|---|---|
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(The dentist explains to the patient that they will first pay at the clinic and then will be able to request reimbursement from public insurance.) |
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(The dentist does not review the medical history because the patient already signed an authorization.) |
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(The dentist records the treatment information in case there is an audit.) |
Exercise 4: Multiple Choice
Instruction: Choose the correct solution
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1. En la clínica dental, el dentista ___ al paciente y actualiza su historial médico antes del tratamiento.
(In the dental clinic, the dentist ___ the patient and updates their medical history before treatment.)2. Antes de la extracción, el dentista ___ el procedimiento y el paciente firma el consentimiento informado.
(Before the extraction, the dentist ___ the procedure and the patient signs the informed consent.)3. Según la normativa, la clínica ___ con la confidencialidad de los datos del paciente.
(According to regulations, the clinic ___ with the confidentiality of the patient’s data.)Exercise 5: Dialogue Cards
Instruction: Practice the conversation with your teacher or fellow students.
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Exercise 6: Discussion questions (QR: AI+)
Instruction: Speaking: translate and respond (QR: AI+)
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Useful expressions:
Normalmente, en la clínica dental... / Es importante que el paciente firme el consentimiento informado. / Según la normativa, debemos registrar los datos y mantener la confidencialidad.
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Cuando un paciente viene a la clínica dental por primera vez, ¿qué datos registras y qué documentos o autorizaciones le pides?
When a patient comes to the dental clinic for the first time, what information do you record and what documents or authorizations do you ask for?
__________________________________________________________________________________________________________
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Si un paciente te pregunta por el precio y la factura del tratamiento y si el seguro público cubre algo, ¿qué le explicas de forma sencilla?
If a patient asks you about the price and the invoice for the treatment and whether the public insurance covers anything, what do you explain to them in a simple way?
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Exercise 7: Writing correspondence (QR: AI+)
Instruction: Write a reply to the following message appropriate to the situation
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Asunto: Factura y reembolso - Clínica Dental Sonrisa
Hola, Marta:
Te escribo por tu visita del 24/06. Hemos emitido la factura (adjunta). En el sistema aparece que tienes seguro público, pero falta la autorización para el tratamiento. Sin esa autorización no podemos pedir el reembolso.
Por favor, confirma:
- tu número de tarjeta sanitaria
- si firmaste el consentimiento informado
- si quieres que corrijamos los datos de la factura
Gracias,
Laura Gómez
Administración
Subject: Invoice and reimbursement - Sonrisa Dental Clinic
Hello, Marta:
I’m writing about your visit on 24/06. We have issued the invoice (attached). The system shows that you have public insurance, but the authorization for the treatment is missing. Without that authorization we cannot request the reimbursement.
Please confirm:
- your health insurance card number
- whether you signed the informed consent
- whether you want us to correct the invoice details
Thank you,
Laura Gómez
Administration
Useful phrases:
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Quería confirmar si puedo enviarles...
(I wanted to confirm whether I can send you...)
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Adjunto le envío...
(Attached I am sending you...)
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¿Me pueden confirmar si...?
(Can you confirm whether...?)
Gracias por tu mensaje. He visto la factura y hay un error en mi dirección: pone "Calle Sol 3" y es "Calle Sol 13". ¿La pueden corregir y enviármela otra vez?
Mi número de tarjeta sanitaria es 1234567890. Sí, en la consulta firmé el consentimiento informado. Sobre la autorización, ¿debo pedirla yo al seguro público o la puede gestionar la clínica?
Gracias por la ayuda.
Un saludo,
Marta Ruiz
Hello, Laura:
Thank you for your message. I have looked at the invoice and there is an error in my address: it says "Calle Sol 3" and it is "Calle Sol 13". Could you correct it and send it to me again?
My health insurance card number is 1234567890. Yes, at the appointment I signed the informed consent. Regarding the authorization, do I have to request it myself from the public insurance or can the clinic handle it?
Thank you for your help.
Best regards,
Marta Ruiz