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Nursing 25 - Cultural background
Nursing 25 - Cultural background
Nursing 25 - Cultural background

Nursing 25 - Cultural background - Exercises

Antecedentes culturales

Exercise 1: Match a word

Instruction: Match each word with its definition.

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La barrera lingüística: Situación en la que no se comparte el idioma y se dificulta la comunicación. (The language barrier: Situation in which the language is not shared and communication is made difficult.)
Pedir confirmación: Hacer una pregunta para comprobar que la otra persona ha entendido. (Ask for confirmation: Ask a question to check that the other person has understood.)
Reformular: Expresar lo mismo con otras palabras para que el mensaje sea más claro. (Rephrase: Express the same thing in other words so that the message is clearer.)

Exercise 2: Exam preparation (QR: Audio)

Instruction: Read the text, fill in the gaps with the missing words, and answer the questions below

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Nota interna: comunicación con residentes y familias

Fill in the gaps: etiqueta social, intérprete, malentendidos, pérdida auditiva, barrera lingüística

(Internal note: communication with residents and families)

En el centro trabajamos con residentes y familias de distintos países. Para evitar , recordamos que la puede variar: algunas personas prefieren un trato más formal y otras valoran más la cercanía. Si existe una , se puede pedir apoyo a un o usar frases cortas y claras.

Cuando hay o déficit de memoria, conviene hablar despacio, mirar a la persona y facilitar la comunicación con apoyo visual. Es útil pedir confirmación, repetir la información clave y reformularla si hace falta. También se recomienda acompañar al residente en los cambios de rutina y dejar un recordatorio por escrito.
In the facility we work with residents and families from different countries. To avoid misunderstandings, we would like to remind everyone that social etiquette can vary: some people prefer a more formal approach and others value closeness more. If there is a language barrier, you can ask for support from an interpreter or use short, clear phrases.

When there is hearing loss or memory impairment, it is advisable to speak slowly, look at the person, and facilitate communication with visual support (signs, a schedule, or pictograms). It is useful to ask for confirmation, repeat key information, and rephrase it if necessary. It is also recommended to accompany the resident through routine changes and leave a written reminder.

  1. ¿Qué medidas concretas propone la nota para comunicarse mejor con residentes o familias cuando hay diferencias culturales y problemas de audición o memoria?

    (What specific measures does the note propose to communicate better with residents or families when there are cultural differences and hearing or memory problems?)

Exercise 3: Listening

Instruction: Listen to the audio and answer the questions.

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(This morning I attended to a new family at the care home. They come from another country and there was a noticeable language barrier, so I asked for an interpreter for the first visit. The daughter said that her father has hearing loss and sometimes memory deficits, although he has not yet been diagnosed with dementia. To avoid misunderstandings I spoke slowly and clearly and simplified the message. I also used visual support with a calendar and pointed to the rooms with gestures. In the end I asked for confirmation and rephrased the instructions about the medication for tomorrow.)
True False

(To facilitate communication during the first visit, the staff member asked for help from an interpreter.)

(The family explained that the father already has a confirmed diagnosis of dementia.)

(The staff member avoided using gestures and visual materials so as not to confuse the family.)

Exercise 4: Multiple Choice

Instruction: Choose the correct solution

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1. Cuando atiendo a clientes de otro país, suelo ___ despacio para evitar malentendidos.

(When I serve customers from another country, I usually ___ slowly to avoid misunderstandings.)

2. Si un residente tiene pérdida auditiva, le ___ confirmación para asegurarme de que ha entendido el mensaje.

(If a resident has hearing loss, I ___ for confirmation to make sure they have understood the message.)

3. Ayer, durante la visita, ___ la información porque la barrera lingüística causó confusión.

(Yesterday, during the visit, I ___ the information because the language barrier caused confusion.)

Exercise 5: Dialogue Cards

Instruction: Practice the conversation with your teacher or fellow students.

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1

Malentendido con cliente internacional

Exercise 6: Discussion questions (QR: AI+)

Instruction: Speaking: translate and respond (QR: AI+)

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Useful expressions:

En mi experiencia, lo mejor es hablar despacio y con claridad. / Para facilitar la comunicación, puedo repetir la información y pedir confirmación. / Si hay una barrera lingüística, uso gestos o apoyo visual.

  1. Piensa en un residente de otra cultura: ¿qué harías para evitar un malentendido en una situación cotidiana, por ejemplo durante la comida o el aseo?
    Think of a resident from another culture: what would you do to avoid a misunderstanding in an everyday situation, for example during meals or personal hygiene?

    __________________________________________________________________________________________________________

  2. Si un residente tiene pérdida auditiva o problemas de memoria, ¿cómo adaptarías tu manera de hablar para que te entienda y se sienta más tranquilo?
    If a resident has hearing loss or memory problems, how would you adapt the way you speak so they understand you and feel calmer?

    __________________________________________________________________________________________________________

Exercise 7: Writing correspondence (QR: AI+)

Instruction: Write a reply to the following message appropriate to the situation

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Show translation

Asunto: Reunión de mañana - Sra. Pilar Rojas

Hola,

Mañana a las 11:30 vienen la hija y el yerno de la Sra. Pilar Rojas. La familia es de otro país y a veces hay malentendidos por matices culturales. Además, Pilar tiene pérdida auditiva y últimamente algunos olvidos.

¿Puedes acompañar la reunión? Me gustaría que hablaras despacio, pidieras confirmación y, si hace falta, reformularas la información. También puedes usar apoyo visual (calendario/recordatorios).

Gracias,
Marta (Coordinación)

Subject: Tomorrow’s meeting - Mrs. Pilar Rojas

Hello,

Tomorrow at 11:30, Mrs. Pilar Rojas’s daughter and son-in-law are coming. The family is from another country and sometimes there are misunderstandings due to cultural nuances. Also, Pilar has hearing loss and recently some forgetfulness.

Can you accompany the meeting? I would like you to speak slowly, ask for confirmation and, if necessary, rephrase the information. You can also use visual support (calendar/reminders).

Thank you,
Marta (Coordination)

Useful phrases:

  1. Puedo acompañar la reunión y propongo...

    (I can accompany the meeting and I propose...)

  2. Para evitar malentendidos, sugiero que...

    (To avoid misunderstandings, I suggest that...)

  3. Al final de cada punto, pediré confirmación diciendo...

    (At the end of each point, I will ask for confirmation by saying...)

Hola Marta,

Sí, puedo acompañar la reunión de mañana a las 11:30.

Para facilitar la comunicación con la familia y con Pilar, hablaré despacio y con claridad. Al terminar cada tema pediré confirmación, por ejemplo: “¿Lo he explicado bien?”. Si veo que hay malentendidos por matices culturales, reformularé la información con frases más simples. Llevaré un calendario y recordatorios en papel como apoyo visual.

¿Quieres que prepare una lista de los temas principales para repasar antes?

Gracias,
[Tu nombre]
Hello Marta,

Yes, I can accompany tomorrow’s meeting at 11:30.

To facilitate communication with the family and with Pilar, I will speak slowly and clearly. At the end of each topic I will ask for confirmation, for example: “Have I explained it well?”. If I see that there are misunderstandings due to cultural nuances, I will rephrase the information with simpler sentences. I will bring a calendar and paper reminders as visual support.

Would you like me to prepare a list of the main topics to review beforehand?

Thank you,
[Your name]