Lessons

15 - Effective communication with the assistant

15 - Effective communication with the assistant - Speak

Exercice: Classroom exercise

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  1. Quelles tâches l'assistant effectue-t-il dans chaque scène ? (What tasks is the assistant performing in each scene?)
  2. Quelles tâches confieriez-vous à votre assistant le matin avant votre arrivée à la clinique ? (What tasks would you assign to your assistant in the morning before you arrive at the clinic?)
  3. Que doit faire l'assistant en fin de journée, une fois que vous avez terminé le planning des patients ? (What does the assistant have to do at the end of the day, when you have finished with the patient schedule?)

Teaching guidelines +/- 10 minutes

Exercise: Writing exercise

Instruction: Write a short internal message (5 or 6 lines) to remind a colleague of the priorities at reception and at the chair during a busy morning.

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Useful expressions:

D'abord, ... / Ensuite, ... / N'oubliez pas de ... / Si un patient est en retard, prévenez ...