15 - Effective communication with the assistant - Speak
Exercice: Classroom exercise
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- Quelles tâches l'assistant effectue-t-il dans chaque scène ? (What tasks is the assistant performing in each scene?)
- Quelles tâches confieriez-vous à votre assistant le matin avant votre arrivée à la clinique ? (What tasks would you assign to your assistant in the morning before you arrive at the clinic?)
- Que doit faire l'assistant en fin de journée, une fois que vous avez terminé le planning des patients ? (What does the assistant have to do at the end of the day, when you have finished with the patient schedule?)
Teaching guidelines +/- 10 minutes
Exercise:
Writing exercise
Instruction: Write a short internal message (5 or 6 lines) to remind a colleague of the priorities at reception and at the chair during a busy morning.
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Useful expressions:
D'abord, ... / Ensuite, ... / N'oubliez pas de ... / Si un patient est en retard, prévenez ...