Attend a new client by phone.
Make informal phone calls with friends and family.
Expressions to use while being on the phone.
Master phone related vocabulary.
Vocabulary
Learn the most important words and verbs you will need for this lesson.
Activity: Professional telephone skills
Grammar: Konjunctive II (könnte, wäre, würde)
könnte, würde, hätte is formed with the endings -e, -est, -e, -en, -et, -en followed by the infinitive.
Exercises
Put into practise what you have learned.
In the classroom
Speak
Practise speaking with your teacher!