Exercise: Writing exercise
Instruction: Write a short email to the support team (120–150 words) explaining a similar problem you had with a digital tool, what steps you tried, and what you need so that it does not happen again.
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Useful expressions:
Antes de la migración, me aseguré de que... / Al intentar abrir el archivo, el ordenador se quedó... / Probé a reiniciar y a revisar la configuración, pero... / Agradecería que me indicaran cómo sincronizar correctamente para que...