B2.3 - Organizing transportation

Passenger rights on flights

Derechos del pasajero en vuelos

¿Cómo reclamar problemas con un vuelo?
How to make a complaint about problems with a flight?

Exercise 1: Language immersion

Instruction: Recognize the indicated vocabulary in the video and answer the questions.

Word Translation
Reclamar To claim
El pasajero The passenger
El destino The destination
El territorio comunitario The EU territory
La aerolínea The airline
Los vuelos cancelados Canceled flights
Llegan con retraso Arrive late
Los vuelos adelantados Earlier flights
Te deniegan el embarque You are denied boarding
La reclamación engorrosa The cumbersome claim
Las vacaciones están cerca y conviene saber cuándo puedes reclamar a las aerolíneas. (The holidays are near, and it’s good to know when you can claim against airlines.)
Existe una legislación europea que protege a los pasajeros en dos casos. (There is European legislation that protects passengers in two cases.)
La primera situación es si el vuelo sale de un país de la Unión Europea. (The first situation is if the flight departs from a country in the European Union.)
La segunda situación es si el vuelo llega al territorio comunitario y la aerolínea es de la UE. (The second situation is if the flight arrives in EU territory and the airline is from the EU.)
Puedes reclamar por vuelos cancelados o por vuelos que llegan con retraso de más de tres horas. (You can claim for canceled flights or for flights that arrive with a delay of more than three hours.)
También puedes reclamar si tu vuelo se adelanta más de una hora. (You can also claim if your flight is brought forward by more than an hour.)
Si te deniegan el embarque o te cambian de clase, también puedes reclamar. (If you are denied boarding or your class is changed, you can also claim.)
La reclamación es sencilla, aunque puede resultar un poco engorrosa. (The claim is simple, although it can turn out to be a bit cumbersome.)
Es importante conocer estos derechos para no perder dinero. (It is important to know these rights so as not to lose money.)

Comprehension questions:

  1. (In what two situations does European protection apply to passengers according to the country of departure or arrival and the airline’s nationality?)

  2. (From what amount of delay and how much being brought forward can you make a claim?)

  3. (Besides cancellations and delays, what two problems related to boarding or class allow you to file a claim?)