A2.36: From post office to email

Dall'ufficio postale all'email

This lesson explores practical Italian dialogues at the post office and for writing emails, focusing on key verbs like mandare (to send), spedire (to ship), chiedere (to ask), ricevere (to receive), and scrivere (to write). You'll learn expressions for tracking packages, composing formal emails, and requesting technical help.

Exercises

These exercises can be done together during conversation lessons or as homework.

Esercizio 1: Conversation exercise

Istruzione:

  1. Do you still send letters or only emails? (Do you still send letters or only emails?)
  2. What is necessary when you want to send a letter? Use the subjunctive. (What is necessary when you want to send a letter? Use the subjunctive. )
  3. How many emails do you usually receive in a day? (How many emails do you usually receive in a day?)

Teaching guidelines +/- 10 minutes

Example phrases:

Adesso invio solo email. È più veloce e più facile.

I only send emails now. It’s faster and easier.

A volte invio lettere per occasioni speciali. Come compleanni o festività.

Sometimes I send letters for special things. Like birthdays or holidays.

È importante che tu firmi la lettera.

It is important that you sign the letter.

È necessario che tu spedisca la lettera portandola all'ufficio postale per esempio.

It is necessary that you send the letter by taking it to the post office for example.

Di solito ricevo 10 o 15 email. La maggior parte sono di lavoro.

I usually get 10 or 15 emails. Most are for work.

Ricevo 5 email al giorno. Alcune sono da amici, alcune dai giornali.

I receive 5 emails a day. Some are from friends, some from newspapers.

...

Exercise 2: Dialogue Cards

Instruction: Select a situation and practice the conversation with your teacher or fellow students.

Exercise 3: Multiple Choice

Instruction: Choose the correct solution

1. Quando arrivo in ufficio, _______ subito la posta elettronica.

(When I arrive at the office, _______ the email immediately.)

2. Se vuoi trovare un lavoro, devi _______ un buon curriculum.

(If you want to find a job, you have to _______ a good CV.)

3. Spero che domani l’email _______ prima delle nove.

(I hope the email _______ before nine tomorrow.)

4. Non _______ quel messaggio senza controllare l’indirizzo.

(Don't _______ that message without checking the address.)

Exercise 4: From the Post Office to the Email

Instruction:

Oggi (Mandare - Presente) una email importante al mio capo per confermare l'appuntamento. Prima di (Spedire - Infinito) il messaggio, però, controllo sempre che non ci siano errori. I miei colleghi spesso (Chiedere - Presente) consiglio su come scrivere correttamente. Stamattina, mentre lavoravo, (Ricevere - Passato prossimo) ricevuto una notifica dal direttore che vuole parlare con noi domani. Dopo, noi (Scrivere - Presente) insieme la mail per rispondere in modo rapido e professionale.


Today I send an important email to my boss to confirm the appointment. Before sending the message, however, I always check that there are no errors. My colleagues often ask for advice on how to write correctly. This morning, while I was working, I received a notification from the director who wants to talk to us tomorrow. Afterwards, we write the email together to respond quickly and professionally.

Verb Tables

Mandare - Mandare

Presente

  • io mando
  • tu mandi
  • lui/lei manda
  • noi mandiamo
  • voi mandate
  • loro mandano

Spedire - Spedire

Infinito

  • spedire

Chiedere - Chiedere

Presente

  • io chiedo
  • tu chiedi
  • lui/lei chiede
  • noi chiediamo
  • voi chiedete
  • loro chiedono

Ricevere - Ricevere

Passato prossimo

  • io ho ricevuto
  • tu hai ricevuto
  • lui/lei ha ricevuto
  • noi abbiamo ricevuto
  • voi avete ricevuto
  • loro hanno ricevuto

Scrivere - Scrivere

Presente

  • io scrivo
  • tu scrivi
  • lui/lei scrive
  • noi scriviamo
  • voi scrivete
  • loro scrivono

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From Post Office to Email: A Practical Italian Lesson

This lesson is designed to help A2-level learners navigate common situations related to postal services and email communication in Italian. It combines useful dialogues, verb conjugation exercises, and a short story to practice everyday language for sending packages, writing formal emails, and requesting technical help.

Key Topics Covered

  • At the Post Office: Learn how to ask about parcels, provide tracking codes, and discuss sending packages, including international shipping.
  • Writing Work Emails: Practice composing formal emails to confirm meetings and request details clearly and politely.
  • Asking for Help via Email: Create short, effective emails to seek technical assistance and understand typical polite responses.

Important Vocabulary and Expressions

  • il pacco (the package)
  • il codice di tracciamento (tracking code)
  • spedire (to send)
  • la posta elettronica (email)
  • ricevere (to receive)
  • confermare (to confirm)
  • gentile (polite/formal greeting)
  • assistenza tecnica (technical assistance)

Verb Focus

The lesson highlights common verbs important in daily communication, such as mandare (to send), spedire (to ship/send), chiedere (to ask), ricevere (to receive), and scrivere (to write). You will practice their present tense and past participles through gap-fill exercises and a short story, reinforcing proper usage in context.

Language Notes: Italian vs English

Italian uses formal greetings like Buongiorno or Gentile [Name] in emails and conversations to show respect, especially in work or official contexts. The verb placement varies from English; for example, the verb often comes after the subject: io mando (I send). In written communication, clarity and formality are highly valued.

Useful Phrases:

  • Vorrei sapere se è arrivato un pacco a mio nome. – "I would like to know if a package has arrived in my name."
  • La invio subito. – "I will send it immediately."
  • Deve compilare questo modulo. – "You must fill out this form."
  • Se ha bisogno, può scrivere all'indirizzo email del servizio clienti. – "If you need, you can write to the customer service email address."

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