Exercise 1: Match a word
Instruction: Match the items that have a related meaning.
Exercise 2: Exam preparation
Instruction: Read the text, fill in the gaps with the missing words, and answer the questions below
Avviso alla clientela – Check-in, servizi e segnalazioni
Fill in the gaps: vista, numero, chiave, reception, pulizia, receptionist, soluzione, ascensore, rumore, riportare
(Notice to guests – Check-in, services and reports)
Per il check-in presentati alla con un documento e la carta usata per la prenotazione. La consegna la e comunica il della camera. L’hotel è accessibile dall’entrata principale; l’ si trova a destra. Se preferisci una camera con mare, chiedi la disponibilità al momento dell’arrivo.
Durante il soggiorno puoi richiedere un cambiamento nel servizio di . In caso di o di altro problema in camera, ti chiediamo di subito la situazione alla reception: cerchiamo una il prima possibile. Per il check-out lascia la chiave alla reception e verifica eventuali extra.For check-in, present yourself at reception with an ID and the card used for the reservation. The receptionist will hand you the key and tell you the room number. The hotel is accessible from the main entrance; the elevator is on the right. If you prefer a room with a sea view, ask about availability when you arrive.
During your stay you can request changes to the cleaning service (time or frequency). If there is noise or any other problem in the room, please report it to reception immediately: we will try to find a solution as soon as possible (for example, a room change or a technical fix). For check-out, leave the key at reception and settle any extras.
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Quali documenti e oggetti sono necessari e cosa ti dà la receptionist al check-in?
(What documents and items are necessary, and what does the receptionist give you at check-in?)
Exercise 3: Listening
Instruction: Listen to the audio fragment and indicate whether the following statements are true or false.
| True | False | |
|---|---|---|
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(The guest says the room doesn't have a sea view and that there was noise during the night.) |
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(The receptionist proposes to change the room immediately, at that moment.) |
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(Housekeeping comes around ten in the morning.) |
Exercise 4: Multiple Choice
Instruction: Choose the correct solution
1. Quando arrivo in hotel, mi ___ alla reception e mostro il documento.
(When I arrive at the hotel, I ___ at reception and show my ID.)2. Ieri ___ ___ la chiave alla reception prima di fare il check-out.
(Yesterday ___ ___ the key to reception before checking out.)3. Al check-in, il receptionist mi ___ ___ come usare l'ascensore.
(At check-in, the receptionist ___ ___ to me how to use the elevator.)Exercise 5: Dialogue Cards
Instruction: Practice the conversation with your teacher or fellow students.
Exercise 6: Discussion questions
Instruction: Answer the questions using the vocabulary from this chapter.
Useful expressions:
Ho prenotato una camera (con colazione) e ho la conferma qui. / Può cortesemente cambiare la camera o inviare qualcuno a controllare? / Segnalo un problema: la chiave/la stanza non funziona.
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Arrivi in hotel e alla reception c'è un problema con la prenotazione: spiega brevemente cosa hai prenotato e chiedi una soluzione semplice.
You arrive at the hotel and there's a problem with your reservation at the front desk: briefly explain what you booked and ask for a simple solution.
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Durante il soggiorno c'è troppo rumore e il servizio di pulizia non è passato: cosa dici alla receptionist e cosa le chiedi di fare?
During your stay there's too much noise and housekeeping hasn't come: what do you say to the receptionist and what do you ask them to do?
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Exercise 7: Writing correspondence
Instruction: Write a reply to the following message appropriate to the situation
Ciao Giulia, sono Martina della reception. Benvenuta!
La tua camera è la 235 (4° piano). La chiave è attiva; l’ascensore è vicino all’entrata.
Se vuoi il servizio di pulizia a un orario preciso, scrivimi qui. Se c’è rumore o un altro problema, dimmelo e troviamo una soluzione.
Hi Giulia, this is Martina from the reception. Welcome!
Your room is 235 (4th floor). The key is active; the elevator is near the entrance.
If you want cleaning service at a specific time, write to me here. If there is noise or another issue, tell me and we will find a solution.
Useful phrases:
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Buonasera Martina, grazie. C’è un problema con… Può controllare?
(Good evening Martina, thanks. There is a problem with… Could you check it?)
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Se è possibile, potete…? Vorrei/Posso avere…
(If possible, could you…? I would like/Can I have…)
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Domani faccio il check-out: dove devo riportare la chiave?
(I check out tomorrow: where should I return the key?)
Good evening Martina, thank you very much. In room 235 there is some noise coming from the corridor and the key sometimes doesn’t open on the first try: could you check, please? If possible, I would like cleaning service around 2:00 PM because I’m out in the morning. I will check out tomorrow: should I return the key to reception or can I leave it in the room? Thanks, Giulia.