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B1.1 - Taking formal and informal phone calls
B1.1 - Taking formal and informal phone calls
B1.1 - Taking formal and informal phone calls

B1.1 - Taking formal and informal phone calls - Speak

Prendre des appels téléphoniques formels et informels

Exercise: Writing exercise (AI+)

Instruction: Write a short email to your team (8 to 10 lines) to remind them of good telephone practices (calling back, putting on hold, taking messages) and propose a concrete improvement. (AI+)

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Useful expressions:

Je vous propose de… / En cas d'indisponibilité, il est préférable de… / Il faut que nous planifiions… / Je souhaite que nous convoquions…