B1.4 - Sending and returning packages - Speak
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Exercise:
Writing exercise 
Instruction: Write a formal email (100 to 120 words) to the customer service department of an online store asking them to check the tracking number and to process an exchange or a refund because the package arrived damaged.
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Useful expressions:
Les escribo para presentar una reclamación por… / Les ruego que comprueben el número de seguimiento y el estado del envío. / Quisiera que me informen del plazo de resolución y la solución propuesta. / Adjunto el comprobante de compra y el albarán de entrega.
Learn Spanish B1 intermediate. Complete course with audio and app
ISBN 979-13-88253-69-0
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