Exercise: Writing exercise (AI+)
Instruction: Write a short email (8 to 10 sentences) to customer service in which you complain about a delayed delivery and a damaged product, and ask for an exchange or a refund; also mention the tracking number. (AI+)
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Useful expressions:
Ik ben (on)tevreden over ... / Kunt u mij informeren over de status van mijn pakket? / Ik wil graag een klacht indienen over ... / Ondanks ... wil ik graag dat u ...