Make a complaint or claim a warranty for a product
Ask for delivery or tracking information about a parcel
Place an order online, return or exchange a damaged or unwanted item
Vocabulary
Learn the most important words and verbs you will need for this lesson.
Activity: The busiest period for PostNL
Grammar: Linking words: Daardoor, toch en ondanks
Use useful signal words such as daardoor, echter, dankzij or waaraan to link sentences logically.
Exercises
Put into practise what you have learned.
In the classroom
Speak
Practise speaking with your teacher!